Exchange Policy

Our satisfaction guarantee policy lasts 15 days, and we only offer exchanges. If 15 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for an exchange, your item must be no less than 90% used and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase and you need to send us an email at exchanges@herbatim.com to get your exchange code. Once you have received your exchange code, send item to:

Herbatim
c/o Exchanges
PO Box 4131
Boise, Idaho 83711.

Please do not send your purchase back without contacting us and receiving a return code. Products received without a return code will not be exchanged.

Once your exchange is received and inspected, we will send you an email to notify you that we have received your exchanged item. We will also notify you of the approval or rejection of your exchange.

Late or missing exchanges (if applicable)
If you’ve done all of the above and you still have not received your exchange yet, please contact us at

exchanges@herbatim.com.

Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.

Gifts and Gift Card Purchases
If the item was marked as a gift when purchased or purchased with a gift card and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card code will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a exchange to the gift giver and he will find out about your exchange.

Shipping
To return your product, you should mail your product to:

Herbatim
c/o Exchanges
PO Box 4131
Boise, Idaho 83711

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive an exchange authorization, the cost of return shipping will be your responsibility and charged to your account.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.